Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pakuacanada.com (the “Site”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

Personal Information We Collect

When you visit the Site, we automatically collect certain non-personally-identifying information the sort that web browsers and servers typically make available, such as your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” From time to time, Pa Kua School may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or account information), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Square and Zen Planner to manage our payments and memberships, as well as power our online store, you can read more about how they use your Personal Information here:  https://squareup.com/ca/en/legal/general/privacy-no-account and https://zenplanner.com/privacy-policy/. We use Tidio for our web chat and you can access their privacy policy here: https://www.tidio.com/privacy-policy/.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Cookies

To enrich and perfect your online experience, Pa Kua School uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pa Kua School uses cookies to help Pa Kua School identify and track visitors, their usage of https://www.pakuacanada.com, and their website access preferences. Pa Kua School visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Pa Kua School’s websites, with the drawback that certain features of Pa Kua School’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Pa Kua School’s use of cookies.

Aggregated Statistics

Pa Kua School may collect statistics about the behavior of visitors to its website. Pa Kua School may display this information publicly or provide it to others. However, Pa Kua School does not disclose your personally-identifying information.

Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

You can opt out of targeted advertising by accessing the below links or unsubscribing on any email received from us.

Facebook – https://www.facebook.com/settings/?tab=ads

Google – https://www.google.com/settings/ads/anonymous

How do We Protect Your Personally-Identifying Information?

Pa Kua School discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Pa Kua School’s behalf or to provide services available at Pa Kua School’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Pa Kua School’s website, you consent to the transfer of such information to them. Pa Kua School will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Pa Kua School discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Pa Kua School believes in good faith that disclosure is reasonably necessary to protect the property or rights of Pa Kua School, third parties or the public at large.

If you are a registered user of https://www.pakuacanada.com and have supplied your email address, Pa Kua School may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Pa Kua School and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Pa Kua School takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 16. However, for the subscription of our services for individuals under the age of 18 years, we require that consent is given or authorized by the holder of parental responsibility over the individual.

Changes on this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at london@pakuacanada.com, by phone at (519) 204-8332 or mail using the details provided below:

242 Dundas St, Unit 1B, London, ON, N6A1H3, Canada